Privacy policy

At COMFORTORA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our online store.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

* Your name
* Email address
* Phone number
* Billing and shipping address
* Payment and order information
* Information you provide when contacting customer support
* Website usage and device information, such as browser type and IP address

We only collect information that is reasonably necessary to operate our store and provide our services.

2. How We Use Your Information

We may use your information to:

* Process and fulfill your orders
* Arrange shipping and delivery
* Process payments
* Provide order updates and customer support
* Handle returns, refunds, and exchanges
* Improve our products, website, and shopping experience
* Prevent fraud and protect our store
* Send promotional or marketing communications where permitted and where you have opted in

3. Payment Information

Payments are processed through secure third-party payment providers. COMFORTORA does not directly store your complete credit or debit card details.

Payment providers may collect and process your payment information according to their own privacy policies and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand how visitors use our website, and provide relevant features.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers who help us operate our business, such as:

* Payment processors
* Shipping and delivery providers
* Website and e-commerce service providers
* Customer support and technology providers

These providers only receive information necessary to perform their services.

We may also disclose information when required by law or when necessary to protect our legal rights, customers, or business.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Third-Party Services

Our website may use third-party services and applications to process payments, provide shipping, analyze website traffic, or improve your shopping experience.

These third parties may process information according to their own privacy policies.

8. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, or information about how your data is being used.

To make a privacy-related request, please contact us using the information provided below.

9. Children’s Privacy

Our website is not intended for children who are not legally permitted to make purchases online. We do not knowingly collect personal information from children for marketing or other purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.

Any updates will be posted on this page with a revised “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us through the Contact Us page on our website.

COMFORTORA
Where Elegance Meets Comfort