Shipping policy

At COMFORTORA, we aim to make sure your order reaches you safely, quickly, and in excellent condition.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders are not normally processed or shipped on weekends or public holidays. During sales, promotions, or busy periods, processing may take slightly longer.

Shipping Time

After your order has been processed, estimated delivery times are:

* Standard Shipping: 3–7 business days
* International Shipping: 7–15 business days

Delivery times are estimates and may vary depending on your location, courier service, weather, customs, or other circumstances outside our control.

Shipping Charges

Shipping costs are calculated and displayed at checkout based on your delivery address and order.

From time to time, COMFORTORA may offer free shipping promotions. Any applicable offer will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, where available.

Please allow some time for tracking information to become active after the package has been handed to the shipping carrier.

Incorrect Shipping Information

Please make sure your shipping address and contact information are correct before completing your order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply for reshipment.

Delayed or Lost Packages

While we work with reliable shipping providers, occasional delays can occur.

If your order appears to be significantly delayed or is marked as delivered but you have not received it, please contact us so we can help investigate the issue with the shipping carrier.

COMFORTORA is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, customs delays, carrier disruptions, or other unforeseen events.

International Orders & Customs

For international orders, your package may be subject to customs duties, taxes, or other import charges imposed by the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible, preferably within 7 days of delivery.

Please provide your order number and clear photographs of the package and damaged item so we can investigate and assist you.

Contact Us

If you have any questions about shipping or your order, please contact us through the Contact Us page on our website.

COMFORTORA
Where Elegance Meets Comfort