Refund policy

At COMFORTORA, we want you to love your purchase. If something isn’t right, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

* The item must be unused, unwashed, and in its original condition.
* The item must be returned with its original packaging and tags, where applicable.
* Proof of purchase or order details may be required.
* Items that have been washed, used, damaged, stained, or altered may not be eligible for return.

How to Request a Return

To start a return, please contact our customer support team with your order number and reason for the return.

Once your request is approved, we will provide you with the return instructions.

Please do not send items back without contacting us first, as the return may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

Please include:

* Your order number
* A description of the issue
* Clear photos of the item and packaging

We will review the issue and, where appropriate, arrange a replacement, return, or refund at no additional cost to you.

Exchanges

If you would like to exchange an item for another product or size, please contact us within 30 days of receiving your order. Exchanges are subject to product availability.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used. Any such exclusions will be clearly stated on the relevant product page.

Return Shipping

Unless the item is defective, damaged, or incorrectly sent, return shipping costs may be the responsibility of the customer.

If the return is due to an error on our part or a damaged/defective product, we will cover the applicable return shipping costs.

Cancellations

If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate cancellation requests, but orders that have already been processed or shipped may not be cancellable.

Contact Us

For any questions regarding returns or refunds, please contact our customer support team through the Contact Us page on our website.

COMFORTORA — Where Elegance Meets Comfort